Return Policy for the Neat 30-Day Risk Free Offer

The Neat Company offers every customer a 30-day money back guarantee. That's how convinced we are that The Neat Company will help you get organized while saving you time, money and aggravation.

Returns Process

To initiate a return please call 866-396-5439 and one of our return specialists will assist you. After you submit a return request, the returns department will contact you to walk you through the process of shipping the box back to us. During this process, you will receive a printable UPS return label for shipment. Our return specialists are available Mon-Fri 9am - 4pm ET.

Limitations

The Neat Company will not issue a return label if the merchandise has been broken, defaced or replaced with components other than the original. Customers must make contact with The Neat Company within 30 days of purchase to be eligible for this return period, and the product must be returned intact in the original packaging. The Neat Company reserves the right to assess a restocking fee if one or more of these conditions are not met. The Neat Company will only be able to issue a credit to the original purchaser of the product.

Shipping Labels

The Neat Company will email a printable UPS return label to the email address used to initiate the returns process. Spam-blocking software may interfere with the delivery of this label. If our first attempt to deliver the label is unsuccessful, you may be asked to provide a secondary email address. If the second attempt is also denied, you may be asked to ship the product to our office yourself.